Case study · Aesthetic medicine clinic
Vela Clinic
A premium Warsaw clinic was losing patients at the simplest point: between “I want to book” and the actual visit. Reception couldn't keep up, and the phone rang mostly during treatment hours.
Year
2026
Timeline
7 weeks
Stack
Next.jsBookingAgent AISMS automation
01The challenge
Patients decide in the evening, after reading reviews — but at 9 PM nobody answers. On top of that, one in ten booked visits was lost to no-shows, blocking specialists' calendars.
02What we built
A site with 60-second online booking, deposits and SMS reminders, plus an AI agent trained on the treatment offer — it answers questions about contraindications and prices, then proposes a slot itself.
03The results
+120%
online bookings
−35%
no-shows
60%
enquiries handled after hours
„The agent books visits while we sleep. The calendar is full by morning, and reception finally takes care of patients in the clinic.”
More work
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